ARMA Northeast Ohio Chapter Board of Directors
2026-2027
Eileen Cook, President
Record Retention Specialist III, Progressive Group of Insurance Companies
440.395.3982 Eileen_Cook@Progressive.com
Progressive is a Property and Casualty insurance company headquartered in Mayfield Village, Ohio with over 25,000 employees-which means Eileen knows a thing or two about keeping information from wandering off without a retention schedule.
Eileen has been a member of ARMA since 1997, which means she has survived more retention debates than most people have survived software updates. She has served the Chapter as Secretary, Communications Chairperson, and Membership Chair/Sponsorship Liaison, proving she can wrangle minutes, messages, memberships, sponsors, and probably a runaway banker’s box with equal skill.
Marie Jones, Immediate Past President
Record Retention Specialist III, Progressive Group of Insurance Companies
440.395.3019: Marie_Jones@Progressive.com
Progressive is a Property and Casualty insurance company headquartered in Mayfield Village, Ohio with over 25,000 employees-plenty of people, plenty of records, and thankfully, professionals like Marie to keep everything from becoming a mystery file.
Marie is responsible for Records and Information Management functions and oversees the hard copy account along with 50 record coordinators throughout Progressive. After 30 years at Progressive and 20 years in Records Management, Marie can probably identify a misfiled document by the sound it makes when someone says, “I’m sure we kept that somewhere.”
Marie attended Kent State University and is currently studying for her CRM professional certification, because apparently she looked at records management and thought, “Yes, but can we make this even more official?”
Marie has been a member of ARMA for 20 years and has supported the Greater Cleveland Chapter in many ways. If ARMA ever creates a merit badge for “Calmly Explaining Retention Schedules Without Scaring People,” Marie should be first in line.
Records Retention Coordinator, Medical Mutual216-687-7538; Cindy.Langford@medmutual.com
Medical Mutual is the oldest and largest health insurance company based in Ohio and is the seventh oldest health insurance company in the nation. Headquartered in downtown Cleveland, OH, Medical Mutual employs over 2300 people statewide—so Cindy has no shortage of records to keep in line.
Cindy has worked for Medical Mutual for 28 years, with 24 of those years involved in Records Management. For the last 14 years, she has served as the company’s first full-time Records Retention Coordinator, heroically separating “must keep” from “why do we still have this?” with the patience of a saint and the instincts of a compliance detective.
Cindy has been an ARMA member for 16 years and has attended Greater Cleveland Chapter functions for 13 years, which means she has logged enough records-management conversations to deserve frequent-filer miles.
Denise Andres, MBA, Treasurer
Global Records and Information Manager, Sherwin-Williams Company
denise.a.andres@sherwin.com
The Sherwin-Williams Company mission to cover the earth began more than 150 years ago when in 1866 Henry Sherwin and Edward Williams founded the Company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy of creativity, collaboration and innovation. That legacy continues today in the work of 66,000-plus employees worldwide.
Denise has worked with Sherwin-Williams since 2019 and provides strategic leadership and daily direction for the Global Records and Information Management program. With 23 years in the field, she can turn policies, standards, procedures, metrics, and training into something that almost sounds fun—which, in Records Management, is basically a superpower.
Denise has been a member of ARMA for 23 years and has previously served the local chapter as Vice President and Program Chair. She brings the kind of governance confidence that makes unmanaged shared drives sit up straighter and update their metadata.
Angie Wade, CSDS (Certified Secure Destruction Specialist) Program Chair
216-341-8777; awade@gatewayrecycle.com
Gateway Recycling is a full-service recycling company specializing in recycling and secure destruction. For the past 25 years, Gateway has served Cleveland, Toledo, and Pittsburgh, proving that sometimes the most beautiful records management moment is watching outdated confidential material meet its properly documented end.
Angie’s concentration is in Gateway’s Confidential Division. She has been with Gateway Recycling since 2014, but her shredding career started in 1999, meaning she has been helping outdated confidential documents make their dramatic final exit since before many of them were born. As a Certified Secure Destruction Specialist since 2016, Angie helps organizations build policies, procedures, and customized destruction programs that say, “Yes, compliance can be tidy—and occasionally very loud.”
When she is not helping clients protect information through final disposition, Angie enjoys golf, cooking, and spending time with her husband, daughter, son-in-law, and granddaughter. Her family has not confirmed whether leftovers are managed by retention schedule, but Angie probably has a policy ready just in case.
Tracy Pletcher, Membership Chair/ Sponsorship Liaison
Records Manager, Department of Law & Risk Management, County of Summit Executive
330-926-2511; tpletcher@summitoh.net
Tracy is currently the Records Manager with the County of Summit in the Summit County Executive’s Law Department & Risk Management. She has been with the County of Summit for 23 years, which means she has likely encountered every possible version of “we thought someone else was keeping that.”
She became involved with records management almost 16 years ago and transitioned into the Records Manager position in 2020. Her work includes helping County departments comply with state record retention policies, which means she spends her days turning “I found this in a closet” into “excellent, let’s apply the schedule.” Tracy is also fluent in the ancient records-management language of “legal hold,” “disposition,” and “please do not save that to your desktop forever.” If public records ever formed a support group, Tracy would be the calm person in the front explaining that everything is going to be okay—as long as it is classified correctly.
Sam Haiduc, Secretary
Supervisor Records Services, FirstEnergy
shaiduc@firstenergycorp.com
Sam serves as Secretary of the Northeast Ohio ARMA Chapter, a role that perfectly suits someone who believes every record deserves a happy ending. While most people see a stack of documents and walk the other way, Sam sees a thrilling tale of retention schedules, metadata, and compliance waiting to be told. Rumor has it he can spot an orphaned file from three departments away and has been known to casually mention retention periods during dinner conversations.
As Secretary, Sam keeps board records so organized that even lost meeting notes seem to find their way home. He approaches records management with the enthusiasm of a game-show host and the precision of a librarian armed with a spreadsheet. If there were an Olympic event for filing accuracy, Sam would probably win gold, document the event, apply the appropriate retention code, and archive the medal ceremony minutes.
When he’s not championing ARMA’s mission, Sam is busy proving that records management is anything but boring. After all, someone has to stand between order and chaos, and Sam has graciously accepted the challenge, one impeccably documented decision at a time.