Board of Directors

ARMA Northeast Ohio Chapter Board of Directors



This image has an empty alt attribute; its file name is cruise2-edited.jpg

Eileen Cook, President

Bank Records Manager, Westfield Bank


From its humble beginnings and formation in 2001, Westfield Bank has become one of the leading community financial institutions in Northeast Ohio. With a Five-Star Superior rating from Bauer Financial for nine consecutive years, the bank provides comprehensive personal, business, and agency banking products and services. Headquartered in Westfield Center, Westfield Bank employs over 180 people and has approximately $1.5 billion in assets.

Eileen has worked for Westfield Bank for the last 7 years.  She is responsible for the oversight, design and success of the bank’s Record Management program.  This includes the daily operations and performance of the Records department, as well as managing retention and disposition of bank information assets, both physical and electronic.  She has worked in records industry for 26 years.

Eileen has been a member of ARMA since 1997.  She served the Chapter as Secretary from 2009-2012, and was the Communications Chairperson from 2012-2013, and the Membership Chair/Sponsorship Liaison from 2019-2022.


Marie Jones, Immediate Past President

Record Retention Specialist III, Progressive Group of Insurance Companies


Progressive is a Property and Casualty insurance company headquartered in Mayfield Village, Ohio with over 25,000 employees.

Marie is responsible for Records and Information Management (RIM) functions and oversees the hard copy account along with 50 record coordinators throughout Progressive. Marie has been employed at Progressive for 22 years, working in various capacities including Customer Service and Licensing with the last 12 years in Records Management.

Marie attended Kent State University and is currently studying for her CRM professional certification.

Marie has been a member of ARMA for 14 years. Over the years she has been involved with the Greater Cleveland Chapter in many areas.

Cindy Langford, Vice President
Records Retention Coordinator, Medical Mutual


Medical Mutual is the oldest and largest health insurance company based in Ohio and is the seventh oldest health insurance company in the nation. Headquartered in downtown Cleveland, OH, Medical Mutual employs over 2300 people statewide.

Cindy has worked for Medical Mutual 25 years, 21 involved in Records Management. The last 11 years as the company’s first fulltime Records Retention Coordinator. She is responsible for the Records Retention policy and program covering all types of records media.

Cindy has been a member with ARMA for 13 years and attending the Greater Cleveland Chapter’s functions for 10 years.

Denise Andres, MBA, Treasurer

Global Records and Information Manager, Sherwin-Williams Company

bio coming soon!!



Angie Wade,  CSDS (Certified Secure Destruction Specialist) Program Chair


Gateway Recycling is a full service recycling company specializing in recycling and secure destruction.  For the past 24 years, Gateway has offered the best services in three major locations – Cleveland, OH (Headquarters), Toledo, OH, and Pittsburgh, PA.

Angie’s concentration is in the Confidential Division of Gateway.  She has been with Gateway Recycling since 2014, but her shredding career started in 1999.  With so many years of experience in the industry and after receiving her accreditation from NAID (National Association for Information Destruction) as a CSDS in 2016, Angie has been able to assist organizations with written policies and procedures and customized secure destruction programs to meet all compliance regulations that affect information governance.  Providing the best customer service to her clients is at the top of her list.

Angie enjoys golf, cooking, and especially spending time with her husband and daughter.

Tracy Pletcher, Membership Chair/ Sponsorship Liaison

Records Manager, Department of Law & Risk Management, County of Summit Executive Program Chair


Tracy has worked for the County of Summit for 20 years and is currently the Records Manager for the Summit County Records and Archives Center.  The Records Center is a division under the Summit County Executive’s Law Department & Risk Management.  She has held positions with various county departments including the Prosecutor’s Office, Department of Job & Family Services (DJFS) and the County Executive. 

She initially became involved with records management 12 years ago while with DJFS.  In 2020, Tracy transitioned into the Records Manager position.  Her job includes assisting the County departments to insure that they comply with the state record retention policies.

She also sits in for the County Executive as President of the Summit County Records Commission.  The Records Commission is responsible for managing all the records retention and destruction schedules for the County.