ARMA Northeast Ohio Chapter Board of Directors
2025-2026
Eileen Cook, President
Record Retention Specialist III, Progressive Group of Insurance Companies
440.395.3982 Eileen_Cook@Progressive.com
Progressive is a Property and Casualty insurance company headquartered in Mayfield Village, Ohio with over 25,000 employees.
Eileen has been a member of ARMA since 1997. She served the Chapter as Secretary from 2009-2012, and was the Communications Chairperson from 2012-2013, and the Membership Chair/Sponsorship Liaison from 2019-2022.
Marie Jones, Immediate Past President
Record Retention Specialist III, Progressive Group of Insurance Companies
440.395.3019: Marie_Jones@Progressive.com
Progressive is a Property and Casualty insurance company headquartered in Mayfield Village, Ohio with over 25,000 employees.
Marie is responsible for Records and Information Management (RIM) functions and oversees the hard copy account along with 50 record coordinators throughout Progressive. Marie has been employed at Progressive for 29 years, working in various capacities including Customer Service and Licensing with the last 19 years in Records Management.
Marie attended Kent State University and is currently studying for her CRM professional certification.
Marie has been a member of ARMA for 19 years. Over the years she has been involved with the Greater Cleveland Chapter in many areas.
Records Retention Coordinator, Medical Mutual
216-687-7538; Cindy.Langford@medmutual.com
Medical Mutual is the oldest and largest health insurance company based in Ohio and is the seventh oldest health insurance company in the nation. Headquartered in downtown Cleveland, OH, Medical Mutual employs over 2300 people statewide.
Cindy has worked for Medical Mutual 27 years, 23 involved in Records Management. The last 13 years as the company’s first fulltime Records Retention Coordinator. She is responsible for the Records Retention policy and program covering all types of records media.
Cindy has been a member with ARMA for 15 years and attending the Greater Cleveland Chapter’s functions for 12 years.
Denise Andres, MBA, Treasurer
Global Records and Information Manager, Sherwin-Williams Company
denise.a.andres@sherwin.com
The Sherwin-Williams Company mission to cover the earth began more than 150 years ago when in 1866 Henry Sherwin and Edward Williams founded the Company in Cleveland, Ohio. The duo went on to shape an industry and create a global legacy of creativity, collaboration and innovation. That legacy continues today in the work of 66,000-plus employees worldwide.
Denise has worked with the Sherwin-Williams Company since 2019 and is responsible for the strategic leadership and daily direction of the Global Records and Information Management (GRIM)Program. She has led the evolution and continuous improvement of the records and information management program through the creation of risk-based policies, standards, procedures, performance measurements and training programs. She has worked in records and information management for 22 years.
Denise has been a member of ARMA for 22 years and has previously served the local chapter as Vice President and Program Chair.
Angie Wade, CSDS (Certified Secure Destruction Specialist) Program Chair
216-341-8777; awade@gatewayrecycle.com
Gateway Recycling is a full service recycling company specializing in recycling and secure destruction. For the past 25 years, Gateway has offered the best services in three major locations – Cleveland, OH (Headquarters), Toledo, OH, and Pittsburgh, PA.
Angie’s concentration is in the Confidential Division of Gateway. She has been with Gateway Recycling since 2014, but her shredding career started in 1999. With so many years of experience in the industry and after receiving her accreditation from NAID (National Association for Information Destruction) as a CSDS in 2016, Angie has been able to assist organizations with written policies and procedures and customized secure destruction programs to meet all compliance regulations that affect information governance. Providing the best customer service to her clients is at the top of her list.
Angie enjoys golf, cooking, and especially spending time with her husband, daughter, son-in-law, and granddaughter!
Tracy Pletcher, Membership Chair/ Sponsorship Liaison
Records Manager, Department of Law & Risk Management, County of Summit Executive
330-926-2511; tpletcher@summitoh.net
Tracy is currently the Records Manager with the County of Summit in the Summit County Executive’s Law Department & Risk Management. She has been with the County of Summit for 22 years.
She initially became involved with records management almost 15 years ago and transitioned into the Records Manager position in 2020. Her job includes assisting various County departments to insure that they comply with the state record retention policies.
Heather Doyle, Secretary/Documentation Overlord/Records Whisperer/Keeper of the Holy Paper Trail
Regional Account Executive, Access
Heather.doyle@accesscorp.com
When it comes to records, Heather doesn’t just manage them — she dominates them. As the board secretary she brings the same energy to governance as she does to metadata schemas: intense, organized, and slightly obsessed. Known in the office as “The Compliance Whisperer” and “Queen of Version 7.3 FINAL FINAL FINAL,” Heather can navigate bylaws, audit trails, and regulatory retention schedules without breaking a sweat (or misplacing a single PDF). She once spotted a misplaced decimal in a 400-page policy document from memory — and now no one makes eye contact with her. Equal parts administrative ninja and organizational sorcerer, Heather lives for minutes (the meeting kind, not the clock ones), dreams in version control, and treats misplaced documents like a personal insult. If you need a policy from 2006, three signatures, and a PDF conversion by noon — she’s already done it. Twice.
Outside the office, Heather enjoys color-coding her spice rack, alphabetizing playlists, and muttering “This could’ve been an email” at family dinners.