FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation’s largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. {SC00}

The position reports to the Supervisor, Records Services and is located at the West Akron Campus (WAC).

FirstEnergy’s Records Services Department provides resources and services that ensure corporate compliance with legal and regulatory requirements for business information. Responsibilities include the collection, retention, and disposition of business records and information relevant to legal matters; tracking of legal holds and coordination of discovery; training and education of employees regarding ethics and compliance awareness; secure collection and disposal of sensitive business information; and oversight of business practices and policies for the corporation.

Enterprise Services administers records management services for the entire corporation. 

• Collects more than a million-new business records each year from FirstEnergy business units. 
• Annually disposes of nearly a million older records that have completed their retention periods.
• An ongoing inventory of roughly 24 million physical and electronic records is maintained per a company retention schedule that is based on legal, regulatory and operational retention. specifications. The in-processing, disposition, retrieval, maintenance and analysis of this number of documents require efficient processes, specialized resources and advanced technology.
• Manages the secure disposal of 619 tons of documents per year.

Responsibilities Include:

• Receiving and processing electronic and physical business records using a standard process that ensures timely, efficient and accurate retrieval of required business information
• Preserving records for an appropriate duration taking into account legal, regulatory, fiscal, operational, and historical retention requirements
• Operating scanning and other programmatically required equipment utilizing optical character recognition software (OCR) and performing text clean-up/correction for records requiring retrieval through electronic text retrieval programs
• Processing proprietary and safeguarding information according to procedure. Maintaining confidentiality of information used or viewed in the performance of position responsibilities.
• Ensuring timely and secure disposal of records after retention requirements are fulfilled
• Teaming with records owners across FirstEnergy to improve records processing and retrieval
• Demonstrating a solid commitment to all aspects of safety
• Providing sound internal and external customer service and responding in a prompt, courteous, and professional manner
• Able to frequently lift standard records boxes of an average of 35 pounds/box
• Able to drive standard company van for local records delivery

Qualifications at the Admin Assistant level include:

• High school diploma or GED required with a minimum 2-4 years professional work experience required.
• Must pass company Support and Administrative Selection System (SASS)
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Excellent written and oral communication skills, ability to compose routine business correspondence and emails
• Must possess excellent customer service skills (friendly, courteous, helpful)

Preferred Qualifications:

• Basic understanding of records and information management systems preferred
• Basic understanding of records taxonomies and indexes preferred
• Basic understanding of scanning and verification processes preferred
• Basic understanding of retention and destruction practices preferred

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

FirstEnergy Human Resources Team