Bette J. Lloyd, CRM, Immediate Past President
Senior Information Security Consultant, KeyBank
Bette has administered the operations, strategy, and governance of KeyBank’s Records and Information Management Program for 18 years. KeyBank is a regional financial institution headquartered in Cleveland, OH.
Bette’s responsibilities include management of paper and electronic records for the corporation, from creation through disposition. She is also responsible for retention scheduling, as well as consultation for mergers/acquisitions/divestitures, mass-employee moves, and technology upgrade projects. Additionally, she develops and administers records management training for over 2,500 employees and manages KeyBank’s relationship with its offsite records storage vendor for warehouse and secured vault storage. During her tenure at KeyBank, she has effectively restructured the organization’s Records Retention Schedule. She has managed the consolidation of her organization’s records inventory from five vendors to one national vendor, and has reduced offsite storage costs by $700,000 annually. Bette also has nine years of experience in Business Resiliency.
Bette holds a Bachelor’s Degree in Business Management from Ursuline College and has been an active member of ARMA since 2001, receiving her CRM Certification in 2010. She served the Chapter as Treasurer for one year, Vice President for three years and as President for three years.